News and complaints

News From Crewe's Experts in Personal Injury Compensation Claims


Keep up to date with the latest news in personal injury compensation claims and more by visiting our news page regularly. At Bentley Solicitors, we enjoy sharing our knowledge and experiences, so if you want to know more about medical negligence compensation claims or personal injury claims, call us today or drop by our offices in Crewe or Ely.

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, simply email or write to us setting out what your complaint is. We will acknowledge your complaint straight away then respond fully within 14 days. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

and

• No more than six years from the date of act/omission; or

• No more than three years from when you should reasonably have known there was cause for complaint. /p>

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

June 15, 2018
Doctor Examining Patient's Leg

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Call us on 01270 509800 or 01353 865333 and talk to one of our dedicated litigation solicitors.

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